Cancellation policy

Some items in our store may be offered as a subscription, a pre order, or as a try before you buy purchase. This cancellation policy explains how you can change or cancel these types of purchases.

Subscriptions

When you purchase a subscription, you will receive recurring deliveries. These are based on the subscription duration and frequency you selected. Your payment details will be stored securely. Each delivery will be charged unless you pay in advance. Some subscriptions may automatically renew at the end of their term. If you do not want to renew your subscription, you can cancel it.

You can cancel or change your subscription at any time. Your order confirmation emails include links to your order. From there, you can manage your subscription.

For more details on returns and refunds, please refer to our Return Policy.

Pre Orders

When you place a pre order, you are purchasing a product that is not currently in stock but will be available soon. At checkout, we may charge no payment or a partial payment, store your payment method, and then process and collect the full or remaining balance at a later date.

You can cancel a partially paid pre order that has not yet been processed. If the order has already been processed, you cannot cancel it, but you may request a full or partial refund.

For more details on returns and refunds, please refer to our Return Policy.

Try Before You Buy

When you purchase an item to try before buying, we will authorize your payment method before processing the order. You will have a set period of time to decide whether you want to keep the item. If the trial period ends and you have not returned the item, we will charge your payment method the full amount.