Shipping policy
Every GentGolfers glove is made to order, for one golfer only - you. Nothing here is mass produced. Each glove is personalized, hand finished, and inspected before it ever leaves us, so what arrives on your doorstep meets the standard your game deserves.
Processing Time
Because each glove is built specifically for you, fine work takes a little time. Processing currently runs 2 to 4 weeks, and covers:
We hold to this so you receive something genuinely made for you, not something pulled off a bulk shelf.
Delivery Time
Once your glove leaves us, delivery is usually quick - typically 3 to 10 business days. A few things can shift that window slightly:
Shipping Cost
Shipping is included in your product price unless stated otherwise at checkout. The number you see is the number you pay.
Tracking
When tracking is available for your shipment, we email it to you the moment your order is on its way, so you can follow it right to your door.
Split Shipments
If your order contains multiple items, they may ship separately and arrive at different times. Rest assured that each piece is on its way to you.
Address Accuracy
Please double check your shipping address at checkout. Incorrect or incomplete details are the most common cause of delays and failed deliveries.
Customs & Import Fees
International shipments may, in some cases, be subject to customs or import fees set by your country. These charges fall outside our control and remain the customer's responsibility where they apply.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, contact us right away and include the following so we can put it right quickly:
Email: help@gentgolfers.com
Order Cancellations
You may cancel your order within 6 hours of placing it. After that, personalization and manufacturing have likely already begun, and cancellation may no longer be possible.
Questions about your order? help@gentgolfers.com